In order to use your VoIP phone from behind a firewall, you will probably need to set up port forwarding. We have a guide to help you understand what port forwarding is if you need help.
To set up port forwarding, you need to know your phone’s make and model, as well as its IP address. You should also be familiar with using the Internet from the phone.
The exact steps that you will take to configure port forwarding differ depending on the make of your phone. These are the basic steps:
- Log in to your web interface on your phone.
- Go to the area of your settings that controls the registration for your phone. This is where you put in the settings for your VX account information. You should see a field called ‘Outbound Proxy.’
- In the Outbound Proxy field.
If you see a field below the Outbound Proxy field asking about a port, enter for the outbound proxy and for the field below. This is the designation of the port you will be using.
We realize that you may need directions for your specific device, and have prepared the following guides:
- Gigaset Siemens
Some of the steps and screenshots you see in the guides may be slightly different to what you see on your phone, depending on the model of phone you have.
If you want to configure more than one phone on the same router, this guide will help you.
To complete the process of setting up port forwarding, you will also need to configure your router correctly. This guide can help you do that.
Multi User Personal Number vs. Multi User Additional Number: What’s the Difference?
After you buy your Multi-User VoIP account, you will receive one main telephone number and ten internal numbers. With these numbers, you can set up your extensions, hunt groups, and call queues. You can also direct your main number to any internal number you want.
What if I want to add new numbers to my Multi User VoIP account?
In that case, you have two options: a Multi User Personal Number or a Multi User Additional Number. Here’s the difference between the two:
A Multi User Personal Number may be used as a direct dial number, to be directed at internal numbers only. These numbers cannot be directed at call queues or hunt groups.
You can purchase Multi User Personal Numbers in sets of ten.
Your other option is a Multi User Additional Number, which forwards incoming calls to an existing phone number on your account.
What if I want a number that is more flexible and directs towards a hunt group, call queue, or another destination?
In this case, we recommend that you purchase another Multi User VoIP package. As with your previous package, you will receive one new main phone number and ten internal numbers. You will be able to manage this new number from your existing account.
I would like to add new numbers for additional staff/departments.
You should purchase new Multi User Personal Numbers. You can set them up to redirect to different internal extensions.
When you set up these numbers, you will only be able to choose from extension numbers.
We opened an office in another location and want to set up a new local phone number with a hunt group. How do I do that?
In order to do this, you will need to buy a new Multi User VoiP package. When you set up your new package, you will be able to choose how you configure your settings.
We opened up a new office in the same town, but would like to have two different numbers so that customers will know that we have two offices. But we don’t want to set up a second hunt group. What do we do?
Purchase a Multi User Additional Number. You will be able to set the destination to your primary number so that all calls are forwarded correctly.
When you set up this number, you will only have the option of forwarding to your pre-existing number.
We hope this helps to explain the difference between a Multi User Personal Number and Multi User Additional Number. If you have any questions about your unique needs, contact us.
How to make a call using Multi User VoIP:
Congratulations — you’ve signed up for a Multi User VoIP package and are now ready to make your first call.
Before making the call, you’ll need to find the confirmation e-mail you received from us so that you can reference your registration and password information.
You have two options for making a VoIP phone call. You can use a softphone, which is a software program that will allow you to make calls directly from your computer. Or, you can set up a VoIP phone that is registered through our services.
Once your phone is configured, you will be able to place and receive calls from anywhere. No matter whether you’re calling from a soft phone or VoIP phone, the caller ID on the other end of your phone call will show the phone number that you were assigned during the registration process.
Option #1: Configure a softphone
With softphone software, you can easily make and receive calls right from your computer. You can find a softphone for free, though you’ll probably want to use your own headset to ensure quality audio performance.
You can set up the Zoiper softphone by following these instructions.
In order to complete this process, you will need to know your VoIP password and the number of your extension. This is in your confirmation e-mail.
Option #2: Set up a VoIP phone
As another option, you could set up and use a VoIP phone, which looks and feels just like a regular phone. One advantage of a VoIP phone is that it can be used independently of a computer.
To set up your VoIP phone, see this guide for help.
For customers who purchased VoIP phones directly from VX, we have set up your phone for you automatically. All you have to do is turn it on and allow it to initialise for several minutes. Once that’s done, you will be able to use your phone. The phone is already connected to the correct phone number and extension.
Please contact us if you experience any problems in this process, and we will do our best to help you.
Managing your services
As a VX customer, you have your own VX control panel that allows you to manage your service online.
Note that in order to access the panel, you will need the e-mail address you registered with and your password. You may also be asked for a security phrase.
Paying for your services
You can pay for your VoIP services in two ways: You can pay after receiving an invoice, or you can pay in advance by purchasing credits.
If you choose to pay after receiving an invoice, we will send you invoices regularly and schedule automatic payments. If we do not receive payment for the services you use, your account will be placed on hold until the balance is cleared. You can also pay by calling customer service or visiting.
If at any point you have problems with your VoIP service, contact us by phone at ” +44 03300 882 227 ” or by e-mail.