Using VoIP calling is no more difficult than making a regular phone call. But there are key considerations to take into account when choosing a VoIP provider and implementing your system.
Here are some tips that can help you get your VoIP system up and running more smoothly: Get a second Internet connection: When your phone system relies on the Internet to work correctly, you want to minimize the risk that something will go awry. To reduce the risk that your phone service will loose its connection, install a second Internet connection, with its own ISP. If possible, try to install the new line in a separate location. This reduces the risk that a single problem will disable your entire system. It is also desirable to use a different kind of connection for each Internet connection. (i.e. fiber optic, copper wire)
Ensure that your SIP provider is of high quality: SIP (or Session Initiation Protocol) is the trunk of your VoIP system, or the method by which your system connects to the Internet. There are several different options for SIP. Many people use LCR, or Least Cost Routing. LCR automatically routes your traffic over the cheapest possible connection. But in SIP, you get what you pay for. Using cheap SIP often means that your network will operate more slowly. Other problems are also quite possible. To avoid these problems, select an SIP provider that uses another method of routing, and make sure that this is specified in your contract.
Use Quality of Service to improve your system’s performance: Quality of Service (QoS) is necessary for an effective telecommunications network. A QoS prioritizes data packets based on their importance, and sends the most important data as quickly as possible. For a VoIP calling system, this means that VoIP calls will be fast-tracked through the Network, while other data receives a lower priority. This improves the quality of VoIP calls.
Think about using a cloud-based PBX: A PBX or Private Branch Exchange is a switch that allows your network to handle multiple calls simultaneously. When used in a VoIP system, a PBX acts as a server with a specialized job. When your PBX is in a cloud, there’s much less chance of experiencing server downtime. You can also set up a second server in case of emergencies.
Secure your system: If hackers manage to access your VoIP system, you could be charged with a large phone bill for the services they use. To prevent this from happening, make sure your system is secure.
To do this, you can use an SIP proxy to route requests and authorize users. Another option is to establish a Virtual Private Network, which encrypts your calls.
Keep measuring the quality of your service: You should be continually monitoring your VoIP service. The Mean Opinion Score, which is a metric that ranges from 0 to 5, measures the quality of your calls. Ideally your calls should score above a 4. Scoring a 1 or lower indicates a very poor quality of call.
Since call quality can degrade quickly, it is important to monitor this consistently. If your call quality falls to an unacceptably low level, you’ll need to take action immediately. The good news is that these problems can usually be solved quickly.
On balance, a VoIP calling system is no more difficult to maintain than a standard phone service. There are simply different requirements. By using these tips, you can minimize the chances that something will go wrong.